Welcome to Fusion Box Vault! These terms and conditions outline the rules and regulations for using our website and services.
For standard orders, production and shipping generally take 10-15 business days.
Expedited orders typically have a production and shipping window of 7-10 business days. Depending on the project’s complexity, completion may be quicker or occasionally take a few additional days.
We use express services from trusted carriers like UPS, DHL, and FedEx to ensure prompt and secure delivery.
Delivery times can differ based on the destination and the availability of shipping services. Weather conditions or unforeseen circumstances may cause delays.
After shipment, customers will receive tracking information to monitor their package’s status and estimated delivery date.
For any concerns or urgent deadlines, customers should contact our support team to explore expedited delivery options or address any shipping issues.
Given the customized nature of our products, clients must notify us within 3 working days if there are issues with the product or if it doesn’t meet specified requirements.
If a defect is due to our error, FBV will take responsibility for reprinting the entire order. The company’s assessment of the defect and liability is final. Customers must return the full order within 7 business days and cover the shipping cost. Proof of defects, such as digital photos, is required for the reprint.
If the defect is determined to be the customer’s fault, the customer must return the entire order to receive a refund. The refund will exclude shipping, setup, printing, and billing costs.
After proof approval, the job is immediately sent to production. Customers have 4 hours post-approval to cancel the order. A 5% cancellation fee applies if the order is cancelled after processing. Cancellation requests must be made within 12 to 24 hours. Orders in production will not be refunded, but complimentary warehouse storage is available, and the order can be shipped when needed.
We’re here to help! Whether it’s about custom dimensions, design options, or any other inquiry, feel free to reach out. Our team is ready to guide you every step of the way to ensure you get the perfect packaging solution for your needs.
With a commitment to excellence and customer satisfaction, we collaborate with businesses across industries to deliver tailored packaging that stands out. At Fusion Box Vault, we believe great packaging is more than just a box—it’s a statement of your brand’s quality and values. Let us help you make a lasting impression.
Copyright © 2025 FusionBoxVault